WordPress Maintenance: What Your Hosting Provider Doesn't Do (and Thinks It's Included)
Votre site WordPress est heberge chez Infomaniak, OVH ou o2switch. Vous payez votre abonnement chaque annee. Votre site est en securite ? Non. Voici ce que l'hebergement inclut vraiment, et tout ce qu'il ne fait pas, contrairement a ce que beaucoup de proprietaires de sites croient.
The myth of the all-in-one hosting provider
The confusion is understandable. You're paying for a "premium" hosting service. Your hosting provider advertises security, backups, and 99.9% uptime. It seems logical that your site should be "managed.".
La realite : l'hebergeur gere l'infrastructure. Le serveur, le reseau, les disques, le pare-feu serveur, la disponibilite physique. Il ne gere pas votre application WordPress. C'est votre application, c'est votre responsabilite.
Infomaniak backs up its disks. This does not mean that your WordPress data is backed up in a usable way in case of infection or database corruption.
What the hosting provider actually does
Let's be fair to the hosting providers. Here's what they actually guarantee:
- Server availability, garantie SLA 99.9% sur l'infrastructure physique
- Network security, pare-feu reseau, protection DDoS basique
- Infrastructure backups, snapshots serveur, souvent 7 ou 14 jours de retention, pas toujours restaurables par le client
- Operating system updates, PHP, Apache/Nginx, MySQL sont maintenus a jour par l'hebergeur
- Technical support for the infrastructure, si le serveur est en panne, ils interviennent
Ce que l'hebergeur ne fait pas, et que vous croyez inclus
| Maintenance task | Traditional hosting | MogaCode Care |
|---|---|---|
| WordPress (core) updates | No | Oui, mensuel |
| Plugin updates | No | Oui, avec test avant/apres |
| Theme updates | No | Yes |
| Security/malware scan | No | Oui, Wordfence hebdomadaire |
| Cleaning in case of infection | No (additional charges apply) | Included in the contract |
| Off-server backup tested | Partial (untested) | Oui, restauration verifiee mensuelle |
| Response time monitoring | No | Oui, alerte si > 3s |
| Performance optimization | No | Oui, apres chaque mise a jour majeure |
| Monthly report | No | Oui, par WhatsApp |
| Minor bug fixes | No | Oui, jusqu'a 1h/mois inclus |
Is your site actually being maintained?
Check the date of the last updates to your plugins in your WordPress dashboard. If it's been more than 3 months, your site is vulnerable.
Activate MogaCode CareThe true cost of an unmaintained website
Owners of unmaintained websites make a simple calculation: 0 MAD in maintenance = 0 MAD in expenses. Here's the real calculation:
Cleanup after malware infection
Diagnosis, backdoor removal, access reset, core reinstallation, hardening. Emergency intervention.
Price upon requestLoss of income during downtime
An e-commerce site is offline for 48 hours during an active period. 48 hours x average revenue per hour.
Variable, souvent > 5 000 MADGoogle reindexing after blacklist
Google blacklists infected sites. Complete reindexing after cleanup takes 2 to 8 weeks. During this time, there is zero organic traffic.
Lasting loss of positioningGDPR compliance after a data breach
If personal customer data has been exfiltrated, the mandatory notification to the CNIL/CNDP and the customers concerned generates legal and reputational costs.
Potentially unlimitedWhat MogaCode Care includes
WordPress core, all plugins, the theme. Each update is tested in a staging environment before being applied to production.
Complete scan of code, files and database. Immediate alert if an anomaly is detected.
Files and databases are backed up nightly to storage separate from the production server. Restoration is tested monthly.
Automatic alert if your site takes longer than 3 seconds to load or becomes inaccessible. Intervention within 4 business hours.
Resume des actions effectuees, etat de securite, performances, recommandations. Directement sur votre WhatsApp, pas de rapport PDF que personne ne lit.
Minor visual adjustments, bug fixes resulting from updates, text modifications. No additional charges.
Customer testimonial
"Je croyais que mon hebergeur s'occupait de tout. Quand mon site a ete pirate, ils m'ont juste dit que c'etait ma responsabilite de maintenir WordPress. J'ai contacte MogaCode, le site a ete nettoye en moins de 24h, et depuis je dors tranquille, chaque mois je recois un message qui me dit que tout va bien."
, Client MogaCode Care, secteur e-commerce, Casablanca
Patrick Rary
Fondateur MogaCode, Apres avoir nettoye plus de 80 sites infectes, Patrick a structure MogaCode Care pour que ses clients n'aient jamais a gerer une crise de securite.
MogaCode Care, a partir de 400 MAD/mois
Mises a jour, securite, sauvegardes, monitoring. Votre site WordPress en bonnes mains, sans que vous ayez a y penser.
Discover MogaCode Care